Service contracts

Uncomplicated service anytime

A service contract guarantees prompt and uncomplicated technical support in the rare event of a defect. For customers with a service contract, Herkules specialists are ready to assist outside regular service times as well as on weekends, should a machine failure occur.

If the defect cannot be eliminated by telephone support, a service technician will arrive at your machine within a fixed time frame. In order to meet the reaction times as agreed in the service contract, appropriate expert personnel are always available.

Additional telephone service contracts ensure the fastest possible online error analysis, diagnosis and repair.

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